Most SaaS founders find out why users left from a refund email. By then it is already too late to do anything about it.
Flidget fixes two moments that matter. The first is before the cancel click. Users do not cancel suddenly. They go quiet for weeks, stop using key features, and slowly drift toward the exit without anyone noticing. Flidget scores every user as Healthy, Risky, or Drifting based on real product activity and shows plain language signals like "9 days inactive, never used core feature" so your team knows exactly who needs attention and when.
The second is the cancel moment itself. When someone clicks cancel a short friendly chat opens right on your page, text or voice, no redirects, no form walls. They reply in seconds and the real reason lands tagged in your dashboard. Pricing, competitor, bug, missing feature — you finally know instead of guessing.
Both signals live in one dashboard. No spreadsheets, no chasing survey replies three days later. One npm install, works with any frontend stack, free to start.
If your churn rate looks fine but MRR keeps shrinking, this is exactly what you have been missing.
